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contact us

For further information or to make an appointment, please visit our Therapists page. Each of our Therapists supplies contact information and so you can get in touch to ask any questions you might have or to book an appointment. If your therapist is not available to take your call, please leave a message on their answering machine and they will respond as soon as they can. 

If after reading the information on the Therapists page you are not sure who is the best person to contact, you can ring the centre on 01270 764003. Please note that this number is not continuously manned, so if we do not answer please leave a message and we will get back to you when we can.

Arriving for your appointment

Hope Street Centre Appointment
Whilst we are not big on rules and regulations, there are just a couple of things you need to know in advance about how our Centre operates.
 
So, please take a few minutes to read the information below which will help you when you arrive at The Hope Street Centre for your first, and subsequent, appointments. 
 
Doorbells 
 
When you arrive at the Centre, you will see a series of bells to the right of the front door. Ring only the bell which corresponds with the name of your therapist, and he or she will come and let you in. 
 
The Hope Street Centre has two floors so it might take a minute or two before your therapist greets you. 
 
If there are other names next to other doorbells, please do not ring any of them, as those therapists are likely to be in the middle of a session with another client. If you do have any queries then please either ring the 'Enquiries' bell or call your therapist directly. 
 
Arriving on time 
 
We do not have a receptionist or specific waiting room and so by arriving on time and ringing the bell at the time of your appointment (or a minute or two before), this means you are ensuring that the sessions before you are not disturbed. If everyone follows this guideline this will help to ensure that your own time with your therapist is not interrupted either. 
 
Helping to maintain the therapeutic environment 
 
We hope to create a calm and relaxing space for everyone who comes to us, and with this in mind we ask that clients and anyone accompanying them respect this. This means doing what we can to keep noise to a minimum in the corridors, so that the people having therapy in the various rooms are not interrupted during what can be quite emotional times.
 
Because of this, we would also respectfully ask that you do not bring animals into the Centre, and also if you have someone dropping you off, that they head off into the centre of Sandbach for a walk or a coffee whilst they wait for you. Of course, if you are accompanied by a carer or you are accompanying a child for therapy, then we can explore ways with you to best accommodate this. Please let your therapist know if this is the case when you book your appointment.
 
Disabled access 
 
We offer downstairs therapy rooms for wheelchair users, and there is an entrance around the back of the building which avoids the rather large front step. Please do let us know if you are a wheelchair user, we can ensure that we reserve the ground floor room and provide any necessary support with getting into and out of the building.
 
Please be aware that our toilets are on the first floor. 
 
Smoking 
 
The Hope Street Centre is a smoke free environment and so please enquire that you do not smoke in any of the rooms, corridors or toilets. 

How to find us

Arriving by Car

There is no public parking in Hope Street, but there are several free public car parks near by. The main ones are the Commons (Congleton Road), the car park near Waitrose, Chapel Street, and the Market Square (disabled parking only). Please note that parking can be difficult on Thursdays because of the Market.

If you park in the public car park below Waitrose there is a short-cut to the centre using the lanes between the Waitrose store and Hope Street (shown dotted on the map below).

Arriving by Public Transport

There is a regular bus service from Crewe, Congleton and Macclesfield. There are also services from Holmes Chapel, Northwich and Hanley, but these are less frequent. If you are travelling by train, please note that the station is about 1 mile from the centre, on the A533 Middlewich road.

making an appointment

The quickest way to make an appointment is to contact your chosen therapist direct. You will find their contact details by clicking on their photo on the therapists page.

If you are unsure which therapy or therapist is the right one we are pleased to help - please contact the centre on 01270 764003. Please leave a message on our answering machine if we are not available. We will then arrange for the appropriate practitioner to call you back to arrange a convenient time. Apart from holidays, therapists will usually be able to see you within a few days.

You do not normally need your doctor's consent to make an appointment, unless you have a medical condition which might be affected by the treatment. In this case please tell your therapist at the time of making the appointment.

Arriving for your session

When you first arrive at the centre you will find your therapist's name by one of the doorbells. Ring this bell and your therapist will come to meet you. There is limited waiting space at the centre, so please do not arrive too early for your session. To avoid keeping other clients and therapists waiting, your therapist will always end your session on time.

Changing appointments

Most therapists are happy to change appointments provided that adequate notice is given (at least 24 hours). Please note that there may be a charge for sessions which are missed or cancelled at short notice. If you need to contact your therapist between sessions, you should wherever possible contact them directly.